Welcome to the front desk

What can we do for you today?

Frequently Asked Questions

What time is check-in/check-out?

Early check-in is possible based on availability. Late check-out is possible based on availability. Please let us know your request in advance. You can check-in late at night but please let the front desk know if you are checking in after 10:00 PM.

Can I smoke in the room?

6-14F, 17-26F and 29-33F are non-smoking floors.

If you prefer non-smoking rooms, please let us know at the time of booking. Please note that non-smoking rooms are based on availability.All the restaurants are non-smoking.

Is there laundry service?

Yes.

Drop-off 8:00 AM - 11:00 AM → Delivery 6:00PM

Drop-off 11:00AM- 5:00PM → Delivery 10:00AM next morning.

For more details regarding specific items and prices, please refer to the laundry slipplaced in the room.

Can I bring a pet?

We have a dog-friendly plan. Dog that can stay with guest per room is limited to one small-breed dog whose weight is 10kg or less. We have terms and conditions for the dog-friendly plan which requires your signature for approval in advance.

Can I change my reservation?

Some plans and bookings made through specific channels are unchangeable. Please contact us for details on +81 92 844 8111.

Is there a dress code for the restaurant?

Please refrain from wearing tank tops, flip-flops and slippers.

Are children allowed in the restaurant?

All the restaurants except the bar on the top floor are children-friendly. CLOUDS Bar & Dining is children-friendly until 6pm but exclusive to adults after 6pm. Seala Brasserie and Lounge on 4F is the most popular restaurant among the families as there is a dedicated kids corner with kids menu.

Are vegetarian dishes available in restaurants?

Available upon request. Please let us know when making a reservation.

Do you serve halal food?

Available upon request. Please let us know when making a reservation.

Can I smoke in the room?

6-14F, 17-26F and 29-33F are non-smoking floors.

If you prefer non-smoking rooms, please let us know at the time of booking. Please note that non-smoking rooms are based on availability.All the restaurants are non-smoking.

What's the cancellation policy?

Cancellation made by two days prior to the booked date won’t be charged.

Cancellation on the previous day: 20% of room charge.

Cancellation on the day: 100% of room charge.

No-show: 100% of room charge.

Can I bring a pet?

We have a dog-friendly plan. Dog that can stay with guest per room is limited to one small-breed dog whose weight is 10kg or less. We have terms and conditions for the dog-friendly plan which requires your signature for approval in advance.

Is there a dress code for the restaurant?

Please refrain from wearing tank tops, flip-flops and slippers.

Are children allowed in the restaurant?

All the restaurants except the bar on the top floor are children-friendly. CLOUDS Bar & Dining is children-friendly until 6pm but exclusive to adults after 6pm. Seala Brasserie and Lounge on 4F is the most popular restaurant among the families as there is a dedicated kids corner with kids menu.

Is there laundry service?

Yes.

Drop-off 8:00 AM - 11:00 AM → Delivery 6:00PM

Drop-off 11:00AM- 5:00PM → Delivery 10:00AM next morning.

For more details regarding specific items and prices, please refer to the laundry slipplaced in the room.

Do you have bicycles for rent?

Yes, we have rental bicycles on the 1st floor. You need a credit card to use a bicycle.

Can you arrange a rental car?

Yes, please contact the bell desk on 4F.

What time is check-in/check-out?

Early check-in is possible based on availability. Late check-out is possible based on availability. Please let us know your request in advance. You can check-in late at night but please let the front desk know if you are checking in after 10:00 PM.

Do you have bicycles for rent?

Yes, we have rental bicycles on the 1st floor. You need a credit card to use a bicycle.

Is there parking?

Hotel guest can use the parking lot for XXX per day per vehicle (until 24:00 of the departure day). Customers who spend more than XXX in restaurant can park for 2 hours free of charge. Please bring your parking ticket when settling the bill. Parking fee for other customers is XXX for up to 1 hour and after that XXX will be added per every 30 minutes. If you park more than 2 hours, XXX will be added to the total amount. *For example, the parking fee will be XXX if you park for 2 hours 50 minutes.

Do you have a shuttle bus?

Complimentary shuttle bus between Hilton Fukuoka Sea Hawk and the nearest subway station XXX is available for the guests on weekends and holidays, between 10:00am and 7:00 pm running every 20 minutes.

Can you arrange a rental car?

Yes, please contact the bell desk on 4F.

Do you have bicycles for rent?

Yes, we have rental bicycles on the 1st floor. You need a credit card to use a bicycle.

Is there parking?

Hotel guest can use the parking lot for XXX per day per vehicle (until 24:00 of the departure day). Customers who spend more than XXX in restaurant can park for 2 hours free of charge. Please bring your parking ticket when settling the bill. Parking fee for other customers is XXX for up to 1 hour and after that XXX will be added per every 30 minutes. If you park more than 2 hours, XXX will be added to the total amount. *For example, the parking fee will be XXX if you park for 2 hours 50 minutes.

Do you have a shuttle bus?

Complimentary shuttle bus between Hilton Fukuoka Sea Hawk and the nearest subway station XXX is available for the guests on weekends and holidays, between 10:00am and 7:00 pm running every 20 minutes.

Can you arrange a rental car?

Yes, please contact the bell desk on 4F.

Still Need Help?

Call +1 416 846 6996
Email us here.
1082 St. Catherine Street.
Toronto, ON
M1L 2V6